Frequently asked questions

No. Quotes and invoices open from a secure private link, with no login and nothing to install. They click, view, and accept or pay.

Starter is $57/month, Growth $127, Scale $197, after a 14-day free trial with no credit card, and the first 100 businesses lock founding prices of $47 / $97 / $177 for life. Add-ons: extra office users $5/month on any plan, extra locations $29/month on Scale, a texting number on Starter for $10/month, HoundSignal at $47/month ($37 founders), and Scout at $27/month ($19 founders, included on Scale). Bigger plans add seats, businesses, and team-scale extras, and every plan includes unlimited leads, forms, quotes, contracts, invoices, and bookings. See the pricing page. When a client pays an invoice by card, Stripe’s standard processing fee applies (2.9% plus 30 cents in the US); that fee goes to Stripe, not HoundBell.

Yes. Every plan includes one location; Scale can add more for $29/month each from the Billing page, and each location keeps its own branding, forms, pipelines, and money. Accounts that bought Scale before September 23, 2026 keep the three locations they were sold.

On the Scale plan the “Powered by HoundBell” footer disappears from your booking pages automatically; trials, Starter, and Team show it. See the full billing guide.

Directly to your own Stripe account and on to your bank. HoundBell never holds or touches your funds.

Yes. Connect as many WordPress sites as you like to a workspace; each form chooses which site it appears on.

Yes. Create a workspace per business. Each has its own leads, forms, branding, and Stripe connection, switched from one dropdown.

Yes. Add a Date field to any form and it renders as a booking calendar that shows only your real availability. Requests wait for your confirmation, both sides get a reminder about an hour before, and your Google or Apple calendar stays in sync. See Bookings from your website.

Yes. Connect Zoom once on the Settings page and any confirmed booking can be virtual: HoundBell creates the meeting and puts the Join button in your client’s confirmation and reminder emails. HoundBell is a published app on the Zoom App Marketplace; the Zoom guide walks through it.

Yes. Build a service agreement from a template for your trade and your client signs by typing their legal name on a secure page, no account needed. The signer’s name, time, IP address, and device are kept in a locked audit trail, and one click turns the signed agreement into an invoice. Templates are general forms, not legal advice; have a licensed attorney review agreements for your business. See Contracts.

Yes, if you turn it on. Save your Google review link in Settings and a polite request goes out a couple of hours after an invoice is paid or a booking finishes. Each client is asked at most once a year. See Automatic review requests.

Anytime. The Leads page exports your leads (with every form answer) to CSV with one click, and statements print or save as PDFs.

Your data lives in a secured cloud database with per-workspace access controls, served over encrypted connections. Card payments are handled entirely by Stripe, a certified payment processor; card numbers never touch HoundBell.

No. The plugin is lightweight and only does two jobs: render your forms and deliver submissions over a signed, secure connection. There are no iframes and no embedded third-party scripts on your pages.

The lead and everything attached to it (notes, quotes, invoices) are permanently removed. That is why deleting requires typing “delete” to confirm. Won revenue history from paid invoices you deleted goes with them, so export first if you need records.

Email **support@houndbell.com**. Include your workspace name and, if it is about a specific quote or invoice, its number (like INV-0004). Screenshots help.

No. Crew logins are free on every plan: 5 on Starter, unlimited on Growth and Scale. They see only their jobs, never your money.

Yes, from a number that belongs to your business. Growth and Scale include it; Starter adds it for $10 a month. Consent is collected on your forms, STOP is honored automatically, and nothing sends between 9 PM and 7 AM except reminders for an appointment the client chose.

Jobber, Housecall Pro, ZenMaid, HoneyBook, HubSpot, Pipedrive, HighLevel, or any spreadsheet. HoundBell recognizes the export and matches the columns.

Yes. One script tag; same form, same design, same lead.

Yes. Bring your own Square account, connect it once, and invoices charge through it the way you always have. Stripe stays the built-in default, and HoundBell adds nothing on top of either.

Founding prices stay yours for as long as your subscription is active. New customers pay the list price.

Growth and Scale. Starter forms show every field.

No. A crew login shows the job, the client, directions, notes, and a Done button.

No. Quiet hours are 9 PM to 7 AM in your time zone; anything queued waits until morning.

Yes. Add it on Settings and review requests go out automatically a couple of hours after a job or a paid invoice, once per client.

Yes, live on any plan as an add-on. Your business number answers every call, or only the ones you miss, books a real opening on your calendar, creates the lead with a call summary, and texts the confirmation. Plans are $57 a month for 150 minutes, $147 for 450, and $297 for 950 ($0.35 a minute past the allowance). It is free during your 14-day trial, and paying accounts get one free 30-minute test drive. Set it up from Settings in about five minutes.