What the receptionist knows and how to change it

Where: Settings, AI Receptionist card, Edit what it knows.

The receptionist only ever says what you told it, through the same wizard used to set it up. It never invents a price, a service, an hour, or an appointment time. If it does not know something, it says the owner will confirm it, and takes a message if you have that turned on.

To change what it knows, click Edit what it knows and update any step: the business description, services and pricing notes, the questions callers ask, or the greeting style. Save your changes. They apply on the very next call, with nothing to wait on and no request to send in again.