Submissions are not arriving as leads

  1. Confirm the form itself renders on the page (see My form is not showing on my website).
  2. Make sure you are looking at the right workspace, with no filters active on the Leads page (chips on All, search empty, Date range cleared).
  3. If the site was recently moved, rebuilt, or restored from a backup, its secure link may be stale. Reconnect the site (see Disconnect or reconnect a site) with a fresh application password.
  4. Submit a test yourself with real-looking answers. Very rapid repeated test submissions can trip the spam rate limit; wait a minute between tests.

Still stuck?

Email us and a person will answer. Include your workspace name, and the quote or invoice number if it is about one.

Email support@houndbell.com