My client says they never got the quote or invoice

Check the quote or invoice status. Viewed means they opened it; Sent means it has not been opened yet.
Ask them to check spam or promotions folders for an email from notifications@houndbell.com.
Verify the lead’s email address on the lead card (Submission section) for typos.
Fastest fix: click Copy link on the quote or invoice and text or email the link to them directly. The link is the same secure page.

Still stuck?

Email us and a person will answer. Include your workspace name, and the quote or invoice number if it is about one.