Every email HoundBell sends, and when
All app emails come from notifications@houndbell.com. When your client replies to a quote, invoice, reminder, or receipt, the reply goes to your email address, not to HoundBell.
| Goes to | When | |
|---|---|---|
| New lead notification | You | A form on your site is submitted |
| Quote | Your client | You click Send quote |
| Quote reminder | Your client | You click Remind on a quote |
| Quote follow-up (automatic) | Your client | Day 3 and day 7 while a quote sits unanswered; stops when they answer. On by default |
| Quote accepted / declined | You | The client answers a quote |
| Invoice | Your client | You click Send invoice (and each recurring copy) |
| Invoice reminder | Your client | You click Remind on an invoice |
| Invoice follow-up (automatic) | Your client | Day 3, day 7, and the day after an invoice goes overdue; stops when it is paid. On by default |
| Receipt | Your client | An invoice is paid by card or marked paid |
| Payment received | You | A client pays by card |
| Booking confirmation | Your client and you | You confirm a booking; the client’s copy has add-to-calendar buttons |
| Booking reminder | Your client and you | About an hour before every booking |
| Contract for signature | Your client | You send a service agreement |
| Agreement signed | You | Your client signs an agreement |
| Review request | Your client | A couple of hours after a paid invoice or finished booking, when automatic requests are on |
| Team invitation | Your team member | You add them with the invitation box checked |
If an expected email is missing, check the spam folder first, then see My client says they never got the quote or invoice.
Still stuck?
Email us and a person will answer. Include your workspace name, and the quote or invoice number if it is about one.
Email support@houndbell.com